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Booking

The booking of your holiday villa is a carefully designed PROCESS starting with:-

  • View the villas on the website and put in a booking enquiry. This holds the villa for 2 days allowing you to check on flights and organize your group, (the owner then approves or declines your booking). If you have provided us with your mobile an sms text will inform you of the confirmation and ask you to pay a deposit to secure the booking, (In the case of late bookings, within 8 weeks of the holiday date, you will be asked to pay the total amount). When you do this (by cheque or card via WorldPay) it then becomes an active booking.
  • Should you need to cancel your booking the deposit is forfeited ( all villas are privately owned and deposits are paid to villa owners as soon as we receive your deposit to secure the booking and remove those dates from other websites it may be advertised on )The lead name on the booking must give notice to cancel in writing (this can include an email) and the charges shown below apply from the date we receive the notice at our offices, or the travel agent activates the cancellation.
  • What will it cost me to cancel my booking ?  If we receive notice of your cancellation more than 70 days before departure you will lose your deposit.
  • If we receive notice of your cancellation 70 days or fewer before departure you will lose 100% of the cost of your holiday.If you have had to cancel for medical reasons please speak to your holiday insurance company.
  • PLEASE BE AWARE THAT LOCAL LAW PROHIBITS USE OF POOL AND PLAYING OF MUSIC AFTER MIDNIGHT AND BEFORE  8AM . IGNORING THIS COULD MAKE YOU LIABLE  FOR PROSECUTION 
  • We ask you to read the terms and conditions and to be aware of our cancellation policy if you decide at a later date to withdraw from the booking
  • Your booking is an automated process and you will be reminded by sms texts to pay the final balance and damage deposit (or pay £25 to waiver the damage deposit).  This should be no later than 8 weeks before the start of your holiday.
  • As soon as you have booked your flights please enter the details, on the booking form, party leaders name and group size so you can be met at the airport and transported to your villa by a local representative. Please tell us any special arrangements you may require i.e. child seats, wheelchair assistance and if you are arriving on separate flights ensure you book separate airport transfers for each group to the villa. Please notify us immediately of any flight changes.
  • When you pay the final balance (if you do this by cheque please write on the back of the cheque the villa name and dates of the booking). More detailed information on Dalyan and the villa will be forwarded to you at this time. If driving to the villa directions will be sent after final payment and also details on key collection.
  • Please check on your arrival and departure times as villas have different arrival and departure days. You will be asked to allow cleaners full access after 9 am on departure day and please refrain from using the interior of the villa after 10am. You must depart by 10am unless prior arrangements have been made. Entry to the villa is not normally allowed until after 4 pm unless especially arranged. In Peak season it is essential to keep to these times to ensure standards of cleanliness are maintained and to allow for any maintenance.
  • We use local service companies and you will be provided with their telephone number and address in Dalyan should any service issues arise. If you notice any damage or appliances not working then please notify the service agent immediately.
  • We can assist with trips and tours before you arrive or when you are in the resort.
  • Please read the FAQ section on the website before calling the UK office or emailing as virtually all your questions are answered on the website.
  • Please only  make contact with the office through the party leader as this avoids causing confusion.
  • Most villas have a booklet giving details of the fuse boxes, use of air con remotes, washing machine instructions, emergency numbers of doctor, dentist, police local service agent etc. Please do not remove these from the villa and if there is one missing inform the local service rep.
  • Dalyan is  a very safe place but please take the usual precautions of leaving on some lights and music and ensure all windows and doors are secure when you leave. If an alarm and safe are fitted use them. If there is no safe then hide your passports and valuables or give them to the local service company for safekeeping as they all have safes.
  • When you leave the villa for any period of time SWITCH OFF THE AIRCON UNITS. YOU WOULD NOT LEAVE AN ELECTRIC FIRE ON AT HOME! Failure to do this can cause a fire.
  • On your return please give us feedback so we can maintain our high standards, pass on feedback to the owners and address any issues that we can change in the future.
  • Finally have a great holiday – you deserve it.
  • Luxury Gulets
  • Grab a Deal

Dalyan Villas, Dalyan Suite, Pallion, Sunderland, SR4 6TQ. Call: 0191 567 2646 or 0191 5671023. Dalyan Villa Owners Ltd Company No. 0687128